This course focuses on developing the critical conflict management and negotiation skills that every effective leader and manager needs. You will explore various conflict resolution styles and strategies to handle conflicts in a way that promotes mutual understanding and collaboration. You will also learn negotiation tactics, from the basics of interest-based bargaining to advanced techniques for high-stakes discussions. Through role-playing exercises, case studies, and interactive scenarios, you’ll practice negotiating in diverse situations, from one-on-one conversations to multi-party negotiations. This course will not only help you resolve conflicts but also transform them into opportunities for innovation and growth.
Learn how to manage conflicts constructively, reducing negative impacts on relationships and organizational outcomes.
Gain practical techniques for negotiating effectively, whether you're dealing with customers, suppliers, or internal stakeholders.
Learn how to turn conflict into an opportunity to strengthen relationships and promote collaboration among team members.
Build the emotional intelligence needed to navigate difficult conversations, manage emotions, and maintain positive outcomes.
This pricing is for clients who need the trainings delivered on premise or within the organizations' jurisdiction.
This pricing is for clients who need the trainings delivered outside their jurisdiction but within East Africa.
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