This course offers an in-depth exploration of conflict resolution and mediation techniques tailored for the workplace. Participants will learn about the root causes of workplace conflicts, strategies for de-escalation, and frameworks for effective communication. The course covers practical mediation skills, including active listening, unbiased facilitation, and guiding parties toward mutual agreement. Case studies and role-playing scenarios provide hands-on experience in managing conflicts of varying complexity. By the end of this course, you will be equipped to build a culture of trust, reduce workplace tensions, and ensure sustainable conflict resolution practices.
Learn proven strategies to address and resolve workplace conflicts effectively.
Develop the ability to mediate disputes and guide conversations toward constructive outcomes.
Create an environment where collaboration and respect flourish, even in challenging situations.
Gain skills that enhance your ability to lead, manage, and thrive in any professional setting.
This pricing is for clients who need the trainings delivered on premise or within the organizations' jurisdiction.
This pricing is for clients who need the trainings delivered outside their jurisdiction but within East Africa.
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