Basic records management and documentation in the public sector is essential to guide actions of how the services are delivered. For example, if there is no record of a signed contract for services between your organization and the customer then it is difficult to make follow up once any disagreements arise. Each individual in the organization can support the management of records and documentation in an effective, efficient and transparent way. Therefore, understanding the role of documentation in records management can enhance the relationship between the organization and the customers. Records act as evidence to assist in daily actions of the organization as well as confirming past actions and planning for the future. Failure to document activities and having no access to records can hinder the ability of an organization to plan, act and make decisions. Records management complemented with efficient documentation processes can assist the public-sector to execute its responsibilities backed by documentary proof. Your ability to understand the basic records management and documentation will allow your organization to work effectively and efficiently. This course will make you competent in records management and documentation in the public sector as outlined in the objectives and expected outcomes.