The public sector is service-oriented and managing records is important. The process of records management is a collective effort and therefore, it is how each individual in the organization supports the management of records in an effective, efficient and transparent way. Applying information systems can also help in the whole process of managing records for the public sector. Information systems comprise tools like smartphones, laptops and networks. Therefore, understanding the role played by information systems in records management can enhance the relationship between the organization and the customers.