Public Sector customer care and service management
Customer care is crucial in delivery services to your clients especially now that most people rely on the public sector for essential products and services. The ability to manage services will give you and your team a professional outlook in your service management to your esteem clients as well as enhance Organizational performance. The need to understand the linkages between external and internal customer care as well as their linkage to performance is crucial, this course is designed to equip you with appropriate skills for today’s modern work and business environment.
By the end of this course, the learner will be equipped with the ability to
- Increase participants knowledge on the concept of customer care
- Identify ways and means to satisfy internal & external customers
- enhance participants’ understanding on service management
- increase participants understanding on the concept of care
Learners can choose to take this program at any of our Learning Centers. See below our learning centers and associated prices.