Effective customer care planning and management
Customer care is an art of delivering service in a manner that satisfy organizational customers, both internal and external. The process of caring for customers is getting complex every day given the diverse nature of clients. This process therefore requires careful planning and management of how individuals and organizations intend to deliver services to their clients while ensuring best care principles. This course is therefore designed in order to enhance participants knowledge on customer care planning and management.
By the end of this course, the learner will be equipped with the ability to
- Develop customer care management plans
- Identify best practices in customer care planning and management
- Understand essentials of developing cairing skills for the corporate environment
- Develop appropriate customer complaints handling mechanism
Learners can choose to take this program at any of our Learning Centers. See below our learning centers and associated prices.